Every tenant call answered. Every work order filed. Always.
TenantThread deploys AI voice and chat agents that handle maintenance triage, leasing questions, and tour scheduling around the clock — so your lean team wakes up to resolved tickets, not missed calls.
The cost of a missed call is higher than you think
Set it up once. Let it run.
TenantThread connects to your existing phone lines and resident portal in days, not months.
Connect your properties
Link TenantThread to your property management system and forward your existing maintenance and leasing lines. No hardware, no rewiring — setup takes under a day per property.
Agents handle every inbound contact
Voice and chat agents greet tenants by name, collect issue details, and triage urgency in plain conversation — day, night, or weekend. No hold music, no voicemail black holes.
Work orders appear in your PMS automatically
Triaged requests are categorized, prioritized, and written directly into your existing PMS as structured work orders — ready for your maintenance team when they clock in.
Your team reviews, not reacts
Coordinators start each shift with a clean dashboard: resolved tickets, pending follow-ups, and flagged escalations. You stay in control without being the first line of contact.
Built for how lean teams actually operate
Maintenance triage that speaks human
TenantThread's voice agent asks the right follow-up questions — leak location, severity, unit access — and routes emergency issues to on-call staff immediately. Routine requests queue cleanly for morning. Tenants feel heard; your team gets actionable, structured data instead of a garbled voicemail.
Leasing and tour scheduling on autopilot
Prospective residents get instant answers to availability, pet policy, and pricing questions at 11 PM on a Saturday. When they're ready to tour, the agent checks your calendar and books the slot — no coordinator involvement required until the showing itself.
A single thread across every channel
Whether a tenant calls, texts, or messages through your resident portal, TenantThread maintains one continuous conversation history. Context carries across channels so tenants never repeat themselves and your team always has the full picture.
Everything a 24/7 front desk would do — without the headcount
Core capabilities purpose-built for regional multifamily portfolios.
PMS work-order creation
Structured work orders written directly into your PMS the moment a call ends — no copy-paste, no data loss.
Emergency escalation routing
Life-safety and urgent issues trigger immediate on-call alerts via SMS or call — TenantThread knows when to hand off.
Leasing FAQ agent
Answers availability, pricing, pet, and parking questions from a live knowledge base synced to your current listings.
Tour scheduling
Checks agent calendars in real time and books self-guided or agent-led tours without coordinator involvement.
Multi-property routing
One platform across your entire portfolio — calls route to the right property agent automatically based on the number dialed.
Coordinator dashboard
A clean daily digest of every interaction: resolved, pending, and escalated — so your team spends time on exceptions, not intake.
What teams like yours are saying
“We were drowning in after-hours voicemails. TenantThread cleared the backlog on day one. By the end of the first month, our maintenance acknowledgment time dropped from 18 hours to under 2.”
“My coordinator used to spend her first two hours every morning just returning calls and logging tickets. Now she walks in and the queue is already structured. It's changed how the whole office runs.”
“Prospects were slipping away because nobody answered on weekends. TenantThread booked 14 tours in the first month without a single coordinator touch. That alone paid for the year.”
Straightforward pricing that scales with your portfolio
Per-unit monthly pricing with volume discounts — no per-seat fees, no surprise overages. Pilots convert to annual contracts.
Growth
- ✓Up to 300 units
- ✓Voice + chat agents
- ✓PMS work-order integration
- ✓Emergency escalation routing
- ✓Leasing FAQ and tour scheduling
- ✓Coordinator dashboard
Portfolio
- ✓301–1,000 units across multiple properties
- ✓All Growth features
- ✓Multi-property call routing
- ✓Volume discount applied automatically
- ✓Dedicated onboarding support
- ✓Pilot-to-annual contract conversion
Regional
- ✓1,000–2,000+ units
- ✓All Portfolio features
- ✓Custom PMS and workflow integrations
- ✓SLA-backed uptime commitment
- ✓Quarterly business reviews
- ✓Named account support
Questions we hear from every operations team
How long does it take to go live?
Most properties are live within 3–5 business days. We connect to your existing phone lines and PMS, configure the agent's knowledge base with your property details, and run a test call with your team before go-live. No new hardware required.
Which property management systems does TenantThread integrate with?
TenantThread integrates directly with the major PMS platforms used by regional multifamily operators. During your pilot scoping call, we confirm your specific PMS and configure the work-order integration before you commit.
What happens when a tenant has an emergency the AI can't handle?
TenantThread recognizes life-safety language and urgent escalation signals in real time. It immediately transfers the call or sends an SMS alert to your designated on-call contact — the agent never leaves a tenant in a critical situation without a human path forward.
Will tenants know they're talking to an AI?
TenantThread agents are transparent — they introduce themselves as the property's virtual assistant. In practice, tenants respond well because they get an immediate, helpful answer instead of a voicemail. Satisfaction scores consistently improve after deployment.
How does billing work across a portfolio with different unit counts?
Billing is metered monthly per active unit across your entire portfolio. Volume discounts apply automatically as your unit count grows, and you receive a single consolidated invoice regardless of how many properties you've connected.
Stop losing tenants and staff to missed calls.
Start a pilot on one property in under a week. No long-term commitment until you've seen it work.
Operations Dashboard